Joni Hodne (left), director of the 911 Emergency Dispatch Center in Minneapolis, Ben Jacobs (center), a call taker for the 911 Emergency Dispatch Center in Minneapolis, and Lori Patrick (right), a ...

AI is taking the call. Discover how a $60,000 trial in Minnesota aims to keep 911 lines open when every second counts.

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a nationwide staffing and funding crisis. Across the country, emergency call ...

SAN ANTONIO — When emergencies happen, most of us dial 9-1-1 and wait for help. But before police officers, firefighters or paramedics arrive, a calm voice on the other end of the line is already at ...

SAN ANTONIO - A 911 dispatcher who spent her career helping others in their most critical moments has died after suffering a ...

Tri-Cities residents may be greeted by artificial intelligence the next time they call the non-emergency line for police or fire department help. Beginning late next week, Seattle-based Aurelian AI ...