@2024 - All Right Reserved.

The Philippines’ vital business process outsourcing industry (BPO) may have taken a hit during the first few months of quarantine to curb the spread of COVID-19, but true to its history of resilience, ...

MANILA (Reuters) - The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence ...

The coronavirus (COVID-19) has crippled the global economy, with large firms forced to cut expenses and the supply chain below them also making hard choices to let go of people or even shutting down.

The shift in AI-powered tools has expanded the global BPO talent pool, eroding what was once a key advantage held by a small group of English-speaking countries such as the Philippines. EVEN as global ...

Emergence of New Job Roles: Introduction of new job roles such as cyber-security, mobile app development, social media and data science mobile app development has reduced the country's dependence on ...

The project aims to prepare the Filipino workforce for the transition into higher value roles which lie beyond the scope of automation. The council, composed of experts, industry leaders and academics ...

DDC HRO expressed high expectations today regarding the increasing tide of business opportunities for business process outsourcing (BPO) services in the Philippines DDC HRO expressed high expectations ...

The Philippines’ BPO industry has been plunged into a fresh crisis, following the government’s refusal to extend the March 31 deadline for call center firms in special economic zones (SEZ) to end ...

MANILA (Reuters) - The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centres in the world, is worried that the rise of artificial intelligence ...