DEAR MISS MANNERS: I was in an upscale restaurant and the 20-something server totally messed up. The appetizers never arrived, our order was incorrect, etc. The young woman gave a half-hearted apology ...
There are times when an apology can make you more upset. It can be confusing because you want the disagreement to be resolved and to move on. However, there is something about the apology that widens ...
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