During 2018-19, the Administrative Appeals Tribunal (AAT) finalised 13,491 first reviews of decisions made by Centrelink across all of the welfare system's payment streams. In that year, the maximum ...
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Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege
Workers accuse government-contracted Telco Services Australia of fabricating performance statistics, denying adequate breaks and penalising staff for taking leave ...
The sheer size and breadth of Centrelink's operations has always meant project management there is a Herculean effort. Taking a new approach to its people and project scheduling has improved the ...
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