Forbes contributors publish independent expert analyses and insights. Barry Libert covers AI business models, networks, data, and leadership Imagine a world where your business operates 24/7, making ...

In a world that is constantly evolving, being a change agent is not only an admirable quality but also a necessity. Change agents are individuals who challenge the status quo, question existing norms, ...

“It takes a lot of money to look this cheap." — Dolly Parton Dolly Parton frequently professed to the celebrants of her success and the detractors who disparage her, unnerved by her propensity to ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

Barrie Brien is Group CEO at STRAT7, a firm that bridges research and business consultancy and helps global companies navigate change. Remember the days when "If it's not a Boeing, I ain't going" was ...