On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

Global automotive services company Holman announced it has brought former bank executive Aarthi Murali on board as executive vice president for service excellence. The company said Murali will be ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

Ken Beecher, an 11-year veteran of IBM (NYSE: IBM), has joined health services provider Optum as a vice president and client executive for the Department of Veterans Affairs, FedHealthIT reported ...

PALM HARBOR, Fla., Oct. 14, 2025 /PRNewswire/ -- Geographic Solutions, a leading provider of workforce development software for government and the public sector, today announced the hiring of Chad ...