Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Touch-point analysis uncovers powerful customer insights as well as opportunities to improve how well you meet customer-segment needs and wants. Systematically evaluating performance across all ...

According to recent research, effective customer journey analysis and personalization can have a significant impact on a company’s success: These statistics underscore the tangible benefits that ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

In the fast-evolving digital landscape, leveraging customer data to derive actionable insights has become a cornerstone of ...

MOUNTAIN VIEW, CA / ACCESS Newswire / January 30, 2025 / Level AI proudly announces its placement on CMP Research Prism, an elite technology ...

Acting based on real-time needs of each customer Advancements in analytics are driving what some are calling scientific marketing. With scientific marketing solutions that combine big data ...

Unwrap, the AI-powered customer intelligence platform, today announced its $12 million Series A to help companies better understand their customers. The round was led by Scale Venture Partners with ...

The CMP Research Prism for Customer Analytics evaluated fifteen solution providers, including Level AI, and segmented them into five categories: pioneering, leading, core performing, up & coming ...