NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how-to choose checklist. Predictive analytics tools are revolutionizing ...

Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer ...

MODENA, Italy, July 13, 2026 /PRNewswire/ -- Doxee S.p.A. – a high-tech multinational leader in Customer Communications Management and Customer Experience Management solutions – today announced that ...

Quadient (Euronext Paris: QDT), a global intelligent automation platform enabling secure and professional business connections, today announced that it has been ranked No. 1 in worldwide Customer ...

TORONTO--(BUSINESS WIRE)--Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI capability that ...

Independent analyst evaluation recognizes Elixir for technology excellence and customer impact in the company's first SPARK Matrix Leadership placement. OJAI, CA / ACCESS Newswire / July 14, 2026 / ...

Organizations need to update and optimize their customer communication management systems for financial services in response to various reasons, such as mergers and acquisitions or discontinuation of ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This voice experience is generated by AI. Learn more. This ...

As more organizations embrace digital transformation, customers expect the convenience of modern, personalized technology that delivers seamless and efficient experiences. Whether shopping for ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...