Thought leaders from Reputation and Freshly hosted a recent webinar on how to grow your business by leveraging customer feedback. Feedback is everywhere these days. When customers have opinions about ...

Customer feedback typically falls into one of two categories. There’s structured feedback, typically given in the form of survey questionnaires and responses. Then there’s unstructured feedback — ...

In this fiercely competitive business landscape, customer satisfaction is the cornerstone of success. It is no secret that dissatisfied customers often seek alternatives without providing feedback, ...

SALT LAKE CITY, SEATTLE, and PALO ALTO, CA, April 22, 2020 /PRNewswire/ — Qualtrics, the leader in customer experience and creator of the experience management category, today announced a ...

Leslie Stretch had been President and CEO of Medallia for 23 months when I caught up with him for this interview. I know this precise figure because Stretch was still counting the months like a proud ...

Your customers aren’t holding back on how they feel about your brand. Even when they’re not telling you their thoughts, they’re giving you clues to their likes and dislikes. But it’s up to you to play ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--VHT, providers of premier customer experience solution Mindful, has renamed Survey Dynamix to Mindful Feedback, bringing the recently acquired voice of customer ...

This whitepaper examines the need for improved integration of customer experience feedback systems in the banking sector and gives examples of best practice.Customers are increasingly savvy and ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The retail sector continues to face a shifting and dynamic environment, with some brands thriving amid economic pressures while others struggle to maintain customer ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...