The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

In the latest in a series of articles on design thinking, here's what you need to know about Sitecore design thinking workshops. Design thinking workshops are an excellent way to bring people with ...

HR is increasingly learning to treat employees like customers, according to a recent Ceridian report, so it's not entirely surprising to see Forrester enter the workforce training market with a ...

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

It’s hard, in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the growth opportunities offered by this moment in history. Certainly, as a ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Paul Brown explains how dealerships can increase PVR, improve customer loyalty, and strengthen their F&I departments through coaching.

Your customers have a problem. And they're going to research different solutions before ever talking with a sales team—yours or anyone else's. It's during this research phase that they'll decide if ...

Savannah SCORE will hold a “Customer Experience and Your Bottom Line” workshop from 11:30 a.m. to 1 p.m. Thursday at Savannah Score’s office at 111 E. Liberty Street. Workshop facilitator, Marilyn ...

AIA Singapore is introducing workshops to boost its employees' customer experience capabilities under an upskilling programme developed with Singapore Airlines Academy. The programme is expected to ...