On Call You and Yours, we want to hear your experience of customer service in the age of AI. Encountering a chat bot as the first line of customer service is increasingly common - ...

Here are some ways that these industries are strengthening customer experiences using chat bots with text messaging: • Financial service companies are using chat bots to improve mobile banking ...

Green Africa, a Lagos based value airline, has launched its gChat bot in a bid to meet its customers’ evolving needs. The chat bot is designed to provide customers with seamless self-service options ...