Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how ...

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a ...

One use for AI is for customer service, with some GM dealers offering AI-enabled chat bots on their websites. Hilariously, one user recently managed to trick a dealer chat bot to agree to sell ...

So tell us your customer service and your chat bot experiences - from the amazing to the awful. Email us now - [email protected], and leave a number so we can call you back. And after 11am on ...

The bot added: “Your access to the chat feature has been temporarily paused for further investigation.” The race to plug LLMs into everything was always destined to be rocky.

Engaging with customer service automated chat functions online isn't unusual for people these days, whether it's navigating credit card issues or trying to buy a car. Shoppers often encounter ...

An AI customer service chatbot for international delivery service DPD used profanity, told a joke, wrote poetry about how useless it was, and criticized the company as the “worst delivery firm ...

Contacting Amazon customer service chat on Black Friday. ... You’ll first deal with a bot, but eventually get transferred to a real person.

Industry experts say the increasingly common and automated customer service options — like chat bots and support websites — are designed to make getting help more efficient. But these new ...