When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Most early-stage founders are told to “talk to customers.” So you book interviews, ask thoughtful questions, take pages of notes, and leave feeling productive. But a week later nothing has changed. No ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...