Reducing drive-thru wait times in quick-service restaurants is a crucial aspect of enhancing customer satisfaction. Implementing strategies such as optimizing menu boards for clarity, training staff ...

Nobody could have turned over a card pre-2020 and realized the drive-thru would soon become the separator between brands that held the wire during COVID-19, and those who suddenly had lines jamming ...

Chick-fil-A is taking its drive-thru innovation to new heights—literally. By utilizing drone footage to analyze traffic patterns and streamline service, the fast-food giant is finding new ways to ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Gone are the days of the fast-food worker ...