In a comic in the satirical Marketoonist, four marketers are meeting in a conference room. The leader points to a photo of a woman on a large screen behind him. “Our persona is named Cheryl,” he tells ...

Artificial intelligence is rapidly gaining emotional abilities once thought to be fundamentally human. But AI empathy is not a substitute for human empathy yet. Still, AI empathy is not the same as ...

New data reveals a troubling corporate trend—executives who admit to toxic cultures are doubling the financial growth of their empathetic peers. Here’s why. One of the more positive workplace ...