Paul Brown explains how dealerships can increase PVR, improve customer loyalty, and strengthen their F&I departments through coaching.

A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...

The U.S. Department of Veterans Affairs (VA), one of the largest cabinet-level departments, created the federal government’s first customer experience office in 2015 to better serve the 9 million ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

Opinions expressed by Entrepreneur contributors are their own. It’s no secret that successful companies are the ones with satisfied customers. But while many executives claim to understand the ...

SAP Customer Experience LIVE 2025 will take place from October 6 - 8, 2025, in Las Vegas. The event will be held at the Venetian Convention & Expo Center and will bring together professionals from ...