Micah Solomon, speaker and advisor to corporations and professional firms on improving customer service and the customer experience, discusses the problem of poor customer service in the healthcare ...

Whether from regulatory changes or customer expectations, it seems that healthcare organizations face new pressures every day. To satisfy customers and remain competitive, your organization must be ...

Imagine being treated as well at your doctor’s office as you are at your favorite restaurant. That’s how healthcare should be, and that’s where it’s going. When compared to that of the restaurant ...

Two years after initiating a high-touch customer model to better serve their members, WEA Trust has achieved a 31% reduction in readmission rates, resulting in savings of $1.9 million, as well as a ...

The rise of consumerism in U.S. healthcare has raised expectations for accuracy and effortlessness in customer service, according to a recent survey commissioned by IntelliResponse. The company’s ...

Col. Jerry Penner III has been commanding Madigan Healthcare System in Tacoma, Wash., for more than two months and has been leading the way in ensuring that Madigan Army Medical Center and its ...

The U.S. healthcare system has taken a dramatic turn in recent years, as patients increasingly bear more costs in the form of higher-deductible plans and bigger co-payments. As a result, hospitals and ...

MARION - Marion General Hospital received a below average rating for patient satisfaction in a recent survey. But hospital officials pledged last week to continue to improve the experience. The ...

Healthcare organizations need to offer greater convenience, choice, and cost transparency, as consumers increasingly demand personalized and patient-centered care, according to the 2019 Healthcare ...

Fox Business Network host John Stossel has a bone to pick with the U.S. healthcare system. The journalist is undergoing treatment for lung cancer at one of the highest-rated hospitals in the country.

Syllable, a customer service automation platform designed for healthcare organizations, has announced the close of a $28 million series B funding round headed by Oak HC/FT. The San Jose, ...