These include robust activity in the core IT Service Management (ITSM) and IT Operations Management (ITOM) categories, with IT Asset Management (ITAM) gaining traction among existing customers.

ServiceNow's fourth-quarter 2024 results reflect a strong uptake of its Generative AI solution. However, shares fall on weak ...

Having established itself in ITSM and the IT operations management, or ITOM, market, the firm moved beyond the IT function. The same set of product design features and technologies allowed ...