Editor’s note: this is the second in a two-part series. Read Part One here. Last week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind ...
Your customers are your central focus, and you need to be able to communicate how they want. It is common knowledge that your customers care about user experience, and an unhappy customer will leave ...
Still catching up on announcements made at Enterprise Connect held earlier this month in Orlando, Fla., today we highlight two recent Alcatel-Lucent announcements. The company unveiled new cloud-based ...
RightNow Technologies announced on Monday the release of RightNow CRM 7.0, an on-demand customer relationship management (CRM) system designed to aid mid-sized and larger enterprises with sales, ...
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