Ask for reviews immediately. When you do so, the customer’s experience is still fresh in their minds, and giving a review feels like the natural way for them to close the loop. It’s not always ...

LEARN TO SPOT THOSE FAKES. WHETHER YOU’RE HIRING A CONTRACTOR LOOKING FOR AN APARTMENT OR SHOPPING ONLINE. CHANCES ARE YOU’VE CHECKED OUT ONLINE REVIEWS. COMPANIES RELY ON REVIEWS TO STAND OUT FROM ...

Customer reviews are the most influential form of local business content. Surveys routinely reveal that upwards of 90% of consumers read reviews as they search for nearby goods and services. In this ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...