It's a tough decision. On the one hand, you've got a ton of mission-critical data deeply entwined with an existing software solution that manages it all. On the other hand, that software solution is ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

The enterprise help desk has long been a favorite target for those seeking to use social engineering schemes as a way of penetrating an organization's cyber defenses. As ever present as such threats ...

All,<BR><BR>I would like to allow my help desk to create users/mailbox in my AD. I have delegated controls to the Help Desk group to create new users(which they can ...

A senior executive, hit with balky connectivity moments before an international video call with investors, sticks his head out his office door. Soon several of his direct reports are crowded around ...

We independently review everything we recommend. We may make money from the links on our site. Learn more› By Melanie Pinola An overabundance of cords is one of the unfortunate side effects of working ...

It’s important to find value in your job -- it’s where you spend at least 40 hours of your week. And whether you’re the CEO of a company or an entry-level employee, everyone should feel like their job ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...