Klaviyo looks to take the cake on keeping customers engaged. It offers automation features along with strong segmentation.

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

The best CRM software is generalized sales tools that allow businesses of all sizes to manage and track customer interactions and streamline processes. The software offers a mix of core and advanced ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge. Once a small business decides to invest in a CRM solution to ...

Microsoft's move into on-demand CRM has prompted speculation over whether it will also introduce a similar offering for ERP Microsoft will announce Tuesday that Dynamics CRM Online, the ...

At a time when consumers can order their groceries, trade stocks and buy a car online, it's no surprise that the other side of the sales spectrum is moving online as well. Sales and marketing teams ...

Siebel Systems and IBM are developing a hosting service for customer relationship management software, reviving an effort Siebel abandoned two years ago. According to sources familiar with the project ...

If you run or are starting a businesses, the best ingredient for success isn’t what accounting software you use, your hiring practices, or your office layout — it’s how you deal with your customers.

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. One man’s poison is another man’s medicine. Necessity is the mother ...