Sending the wrong email to the wrong person is bad enough in private, but in a workplace setting it’s painfully embarrassing.

Until the mid-1990s, email correspondence was commonly done inline, with responses interwoven through the email. This was due in part to the structure of Usenet newsgroups, where inline replies were ...

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Online group chats have always been an anxiety-inducing hellscape. Fast-moving conversations, tons of notifications and the ever-present potential for messages to be misinterpreted have turned ...

After testing in recent months, Gmail is making official a “Quick Reply” redesign for conversations on Android. Update 8/27: Gmail’s Quick Reply redesign is now widely rolled out for personal Google ...

We all know someone who, after every minor achievement or social-media post, quickly sends out a flurry of messages: “Please like my post and leave a comment.” I’m on several of these group chats, and ...

Facebook messages are an informal alternative to email for customers and clients who contact you. Messages have no subject line and often need no salutation or signature. When you are online and ...