People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an ...

Here are three of the top things you can do to prevent service calls or damage to the delicate surfaces of your home.

In addition to the top 10, Drexel police officers respond to a broad range of service calls including responses to criminal matters. The categories for these calls are listed below: Documents ...

Here are the top 10 ways service techs can gain credibility: 1. Put the customer's mind at ease regarding her immediate problems within the first two minutes. Address the situation or need that ...

KANSAS CITY, Mo. — Deciding how to deploy hundreds of officers across the city is no easy task. For the Kansas City, Missouri Police Department, data is one important piece of the puzzle when it comes ...

Forbes contributors publish independent expert analyses and insights. I write about finance, philanthropy and changing consumer habits. Mar 30, 2019, 04:12pm EDT Mar 30, 2019, 04:12pm EDT This article ...

T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced Wednesday. The Bellevue telecom said it would connect users straight to a team of customer ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...

The early adopters of Numa, an artificial intelligence-powered phone answering service, included restaurants, medical offices and beauty salons. But when a few franchised dealerships began testing the ...