Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Kahuna Labs, the Frontline Productivity Company, announced that Judith Platz has joined the company as Field Chief Customer Officer (CCO), a newly created role focused on partnering with the world’s ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

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Fobi AI Inc. (TSXV:FOBI, Pink:FOBIF) (“Fobi” or the “Company”) is pleased to announce the launch of FIXYR, the Company’s new Agentic AI ...