How AI is helping 911 dispatchers get help there faster

AI is helping 911 dispatchers speed up emergency responses, handle non-emergency calls, and translate languages.
NOLA.com

In New Orleans, the next 311 operator you reach may soon be AI. Here’s how it will work.

Since 2023, AI agents have been answering and triaging certain 911 calls in New Orleans. Soon, AI technology will also be ...
Government Technology

Motorola Solutions Buys 911 Call Center AI Firm HyperYou

The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
Unite.AI

Are AI Agents Rewriting the Contact Center Playbook?

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...