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6 emotions that come up in difficult conversations—and how to handle them professionally
Difficult conversations are something we tend to avoid at all costs. Whether it’s about underperformance, conflict, a personal issue, or an unsuccessful job application, entering any difficult ...
Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes wrong much earlier. It often goes wrong in the first 90 seconds, when the ...
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