The future enterprise will not be defined by a clean boundary between humans and machines. It will be defined by systems of ...

BPO and ITO service providers are now spoiled for choices when it comes to their delivery options. From a traditional office setup, to full-on remote and a wealth of hybrid models, companies face more ...

Operational headcount planning isn’t holding up in an age of digital transformation and AI integration. The leaves haven’t turned quite yet, and your coffee may not taste like pumpkin spice, but one ...

Opinions expressed by Digital Journal contributors are their own. Businesses today face consistent pressure to adapt, retain talent, and refine internal processes. With the global employee turnover ...

Workforce planning helps businesses maintain agility by providing a framework for adapting recruitment strategies as ...

The shift from an industrial to a knowledge economy demands that companies excel in innovation, creativity and efficiency. Traditional workforce models are no longer effective in this new landscape.

Preventable mortality from non-communicable diseases continues to rise. Millions of people in low-resource, rural, and geographically remote settings remain ...

In July 2016 The National Academies of Sciences, Engineering, and Medicine convened a workshop with the goal of bringing together industrial and organizational (I-O) psychologists, experts on ...

While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...

For decades, FAA had been using staffing models for planning the controller workforce at its ATC facilities, which the committee refers to as the ATC workforce. 1 The ATC workforce includes the ...