Zomato has let go of about 600 customer service representatives within a year of their hire, reportedly. This action was ...

Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Those businesses respond and ask you to direct message them so they can help. But now scammers are taking advantage, creating ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

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Canton residents now have a new option for breakfast and lunch with the opening of Side Kicks Diner, a family-owned restaurant in the downtown area. The eatery aims to offer home-style cooking with a ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...