The mounting customer service crisis at the SSA comes as the Trump Administration and the White House's DOGE office have ...

There has been a flurry of activity at the Social Security Administration (SSA) since President Trump's January inauguration ...

The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...

The Trump Administration’s plans to change the Social Security Administration (SSA) is leaving many seniors in The Puget ...

In the last-minute switch, the SSA delayed DOGE-induced changes following a firestorm of nationwide complaints.

The Washington Post reported last week that “Social Security is breaking down,” describing several website crashes from ...

Social Security's payment schedule stays the same in April, but those who get Supplemental Security Income benefits receive 2 ...

Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

The Social Security Administration backed off planned cuts to phone services for disabled and some elderly Americans applying ...

With offices closing and staff dismissed, Social Security is likely to put your call on hold — for a long, long time.

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...