WTF?! While many companies are scrambling to incorporate AI elements into their website, they may want to pause for thought after it emerged this week that a major courier company's customer service ...

Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as a free tool to save on tokens. It’s a nasty problem, but the cure is likely ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Sign with logo for Verizon, San Francisco, California, November 20, 2025. (Photo by Smith ...

The following chart shows that 63% of respondents said they could detect a chatbot when it was being used in customer service interaction. Sinch did not specify any parameters around the definition of ...

One of the obvious uses of generative AI is customer-facing chatbots. If you’ve ever had a frustrating interaction with a chatbot that is not particularly helpful, take heart because, with tools like ...

The agentic wars are still less than a year old, but some early adopters have battle scars to show already, as well as positive learnings for others to emulate. Since the agentic AI arms race kicked ...