Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how ...

One use for AI is for customer service, with some GM dealers offering AI-enabled chat bots on their websites. Hilariously, one user recently managed to trick a dealer chat bot to agree to sell ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

The bot added: “Your access to the chat feature has been temporarily paused for further investigation.” The race to plug LLMs into everything was always destined to be rocky.

Calling customer service? Good luck speaking to a human. To reach a human representative, some companies have started charging a premium. Those unwilling to pay will have to stick with the bots.

So tell us your customer service and your chat bot experiences - from the amazing to the awful. Email us now - [email protected], and leave a number so we can call you back. And after 11am on ...

“We’ve been hearing from dozens of Foundever employees who say they’re among roughly 900 people caught up in a major round of ...

Engaging with customer service automated chat functions online isn't unusual for people these days, whether it's navigating credit card issues or trying to buy a car. Shoppers often encounter ...

An AI customer service chatbot for international delivery service DPD used profanity, told a joke, wrote poetry about how useless it was, and criticized the company as the “worst delivery firm ...

Contacting Amazon customer service chat on Black Friday. ... You’ll first deal with a bot, but eventually get transferred to a real person.

Musician Ashley Beauchamp was faced with an unhelpful customer service AI chatbot when he started causing "chaos" and was able to get the bot to amusingly turn against the parcel delivery company.