Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how ...

One use for AI is for customer service, with some GM dealers offering AI-enabled chat bots on their websites. Hilariously, one user recently managed to trick a dealer chat bot to agree to sell ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Rogers has ended its contract with an external customer-service firm, resulting in hundreds of job losses as the telecom ...

The bot added: “Your access to the chat feature has been temporarily paused for further investigation.” The race to plug LLMs into everything was always destined to be rocky.

So tell us your customer service and your chat bot experiences - from the amazing to the awful. Email us now - [email protected], and leave a number so we can call you back. And after 11am on ...

Calling customer service? Good luck speaking to a human. To reach a human representative, some companies have started charging a premium. Those unwilling to pay will have to stick with the bots.

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Engaging with customer service automated chat functions online isn't unusual for people these days, whether it's navigating credit card issues or trying to buy a car. Shoppers often encounter ...

An AI customer service chatbot for international delivery service DPD used profanity, told a joke, wrote poetry about how useless it was, and criticized the company as the “worst delivery firm ...

We've got Amazon's customer service phone number, live chat details and a guide on how to contact a seller for you. Here's how to resolve issues.