Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

The best video chat apps are a great way to get face time ... Discord has even gone so far as to raise its Go Live built-in streaming service from a maximum of 10 people to 50 people temporarily.

We also go inside the group chat and reveal players’ phone habits. A reminder on the (not exactly scientific) methodology: We crafted 12 questions with the goal of shedding light on the ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Sometimes, it can be easy to directly contact a Director or Dean of a School or Service, but realistically ... Team meetings keep our operations running smoothly, whilst proper chat etiquette reduces ...

Lesser-known IRS customer service phone numbers could help you skip the line or talk to a person faster. Plus, learn where you can get in-person help if you need it. Many, or all, of the products ...

product knowledge customer service techniques and company policies 5 Training covering chat etiquette and best practices, managing multiple chat effectively 6 Access to knowledge base, FAQ ...