Level AI proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for customer ...

The CMP Research Prism for Customer Analytics evaluated fifteen solution providers, including Level AI, and segmented them into five categories: pioneering, leading, core performing, up & coming ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

CrowdStrike Holdings, Inc. (NASDAQ:CRWD), with its current market capitalization of $98 billion, has established itself as a leading player in the cybersecurity industry, known for its cloud-native ...

United Rentals , Inc. (NYSE:URI), a leading player in the U.S. Machinery & Construction sector, finds itself at a crossroads as it navigates a complex landscape of growth opportunities and financial ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

In today’s fast-paced business world, technology plays a major role in determining success. Companies across various sectors ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Unwrap, the AI-powered customer intelligence platform, today announced its $12 million Series A to help companies better understand their customers. The round was led by Scale Venture Partners with ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Learn how Dovetail accelerates development of new generative AI products and features using Amazon Bedrock, deploying the ...

Personalization is becoming a necessity, and businesses that create unique and memorable experiences will lead the way.