On Call You and Yours, we want to hear your experience of customer service in the age of AI. Encountering a chat bot as the first line of customer service is increasingly common - ...

While bots can respond to our commands, they can't understand the frustration behind them. Is this the experience you want for your customers? Understanding what the best customer service journey ...

Here are some ways that these industries are strengthening customer experiences using chat bots with text messaging: • Financial service companies are using chat bots to improve mobile banking ...

Green Africa, a Lagos based value airline, has launched its gChat bot in a bid to meet its customers’ evolving needs. The chat bot is designed to provide customers with seamless self-service options ...