Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

The wait was long. The steaks were cold and overcooked. And the server treated us like an afterthought. Do I say something?

At this juncture, “chatbot” has become common speak with customer service technology — a generic term used to describe just ...

Spanish fashion retailer Mango has launched an artificial intelligence-powered virtual fashion assistant known as Mango ...

Small businesses could already use WhatsApp to call customers; but until now, larger companies were left out. With this new ...

AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency ...

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds ...

Of the three most popular website builders, Wix is the only one that doesn’t offer e-commerce features on its most affordable plan. You’ll need to buy the Core plan for basic e-commerce functionality.