Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

So tell us your customer service and your chat bot experiences - from the amazing to the awful. Email us now - [email protected], and leave a number so we can call you back. And after 11am on ...

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a ...

The bot added: “Your access to the chat feature has been temporarily paused for further investigation.” The race to plug LLMs into everything was always destined to be rocky.

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta ...

Customer Service Bot’s Rules for the Drive-Thru Blue Venue, Lowndes Shakespeare Center 50 minutes; 13 & up $13 Get tickets. Subscribe to Orlando Weekly newsletters.

One use for AI is for customer service, with some GM dealers offering AI-enabled chat bots on their websites. Hilariously, one user recently managed to trick a dealer chat bot to agree to sell ...

An AI customer service chatbot for international delivery service DPD used profanity, told a joke, wrote poetry about how useless it was, and criticized the company as the “worst delivery firm ...

Students who are filling classrooms—in person or virtually—this fall have modern expectations about how their institution can and should be delivering on customer service. Chat bots, apps and other ...

We've got Amazon's customer service phone number, live chat details and a guide on how to contact a seller for you. Here's how to resolve issues.

Industry experts say the increasingly common and automated customer service options — like chat bots and support websites — are designed to make getting help more efficient. But these new ...