Promised high-paying jobs, they were imprisoned in high-rises, forced to take on fake identities and dupe their victims.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Madhumita Murgia speaks to Jim Covello and George Lee of Goldman Sachs, Synesthesia chief executive Victor Riparbelli, Replit ...

Consumer complaints about customer service have generally been rising across nearly all industries since the pandemic but wireless providers may have finally flipped the script. At least ...

An IVR system is an automated phone system used by banks, telecom providers, and customer service ... complaint was registered. In another incident, a man from Dollygunj, Sri Vijaya Puram, lost around ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Call of Duty: Black Ops 6 Double XP weekend lacks Battle Pass XP, disappointing fans. Free trial weekend available for Call of Duty: Black Ops 6 with Season 2 maps and modes. PlayStation Network ...

Before Call the Midwife season 14 arrived on screens ... and the address of the supervisor of midwives. "This is a major complaint and I'm going to make it properly." Oh, Joyce.

Phoenix doesn’t make it easy to play watchdog on city officials, but Phoenix New Times is here to help.

Among respondents who say they would call out a brand on social media, 60% would do so because of dishonesty, 59% because of bad customer service, and 57% because of in-person rudeness. Respondents ...