Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

Promised high-paying jobs, they were imprisoned in high-rises, forced to take on fake identities and dupe their victims.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Madhumita Murgia speaks to Jim Covello and George Lee of Goldman Sachs, Synesthesia chief executive Victor Riparbelli, Replit ...

Welcome to the Align fourth quarter and full-year 2024 earnings call. At this time, all participants are in a listen-only ...

The San Diego Padres visited an orphanage in Mexico. ‘It's really sad to see their faces with no hope,’ said Juan, age 9.” In ...

impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so British Gas would have to pay up if it found in the customer’s favour. Call ...