If you have Spectrum internet, you may have been one of the hundreds of customers who reached out to WYFF News 4 after Helene ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Public engagement worked. We need more of it, says Editorials Editor Ginnie Graham, after a bill that sought to cut services ...

If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

Public Citizen has complained to the DOJ and OGE, calling for an investigation into President Trump ... U.S. consumer watchdog Public Citizen lodged a complaint with the Department of Justice and ...

It’s a common scenario: a customer receives a call from an unknown number ... such as appointment reminder, customer service, refill reminder, delivery service and patient callback.

“Calling Congress to a Special Session to tackle the impeachment complaint is the sole prerogative of the President which cannot be questioned, not even by the Supreme Court,” he said. In a press ...

Real Madrid have made their displeasure over the refereeing standards in La Liga very clear to the league administration through the videos posted on Real Madrid TV over the past few months. The ...

Gabriela party-list nominee and former Kabataan lawmaker Sarah Elago said that while this signals a win for the fight against corruption, the transmittal of the impeachment complaint to the Senate ...

This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour.