Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

Add Yahoo as a preferred source to see more of our stories on Google. NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

Becoming an Accredited Customer Service Representative (ACSR) in the insurance industry can be an excellent career choice, especially for individuals who have a passion for helping people. At first ...

BALTIMORE, Md. — We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak to a real, live person instead of a robot. But what if ...

RALEIGH, N.C. (WNCN) — Well ahead of April 15th, TurboTax is hiring remote customer support representatives, meaning you can work from home. The role involves helping customers navigate TurboTax ...

November 19, 2024 Add as a preferred source on Google Add as a preferred source on Google The holiday shopping season has unofficially started, with early deals rolling in from many retailers already, ...

I recently bought a shower/tub combo from Home Depot for a rental property. While I wanted it delivered, that would take four weeks, so I said I would come back later in the week to pick it up. The ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

As a 20-year residential HVAC business owner, my ongoing challenge has been maintaining happy and consistent customer service representatives (CSRs). Despite competitive wages, improved benefits, and ...