Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

Express Scripts has signed an agreement with Kroger's (NYSE:KR) healthcare division that gives Express Scripts customers access to prescription medications and healthcare services through the Kroger ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Numotion’s Tim Casey believes a mix of administrative and reimbursement relief, as well as provider improvements, would go a long way to “turn the tide” ...

Q1 2025 Earnings Conference Call February 6, 2025 8:30 AM ETCompany ParticipantsChris Stoczko - Vice President ...

There are concrete steps you can take to level up your entire team’s sales game and, in turn, ensure your company thrives with or without you.

Put ChatGPT to work with 10 ChatGPT prompts that supercharge your productivity and transform your business. Copy successful ...

Dahl revealed details of telemarketing companies that started in the Twin Cities and moved elsewhere, and how the scammers ...

Top founders and CEOs share their go-to ChatGPT prompts, tested and refined through regular use. Transform your business with ...