"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

The ticketing software SolarWinds Web Help Desk is vulnerable through four critical security vulnerabilities, among others.

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.

SREs consider transactional work to be toil. Toil is work that, while valuable in and of itself, does not raise the bar and improve the process for any similar future requests. It is tactical, not ...

Smart AI voice concierges are increasingly being deployed for routine tasks once held by hotel front desk staff. From requesting extra towels to asking for a late check-out, many of these common guest ...

There's both art and science to being able to make a living as a golf influencer. Here's how some have gotten it to work ...

Seven pages of grand jury testimony from Richard Nixon were deemed so incendiary that they were hidden from the public for years.

Educators at TCEA exchanged ideas about how to deal with infrastructure, staffing and strategy at the annual technology ...

Humans don't need to do mundane jobs, AI takes care of it, said executives of travel platforms, noting that the technology is driving profitability with their sales team focusing on high intent travel ...

As high school seniors prepare to graduate across the country this year, many are ...

The CVE has a CVSS score of 9.8 as it could allow unauthenticated adversaries to gain admin-level access to help-desk systems ...