World's largest call center using AI to 'neutralize' Indian employees' accents
Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in ...
moneycontrol.com5d
Indian govt plans AI oversight board, mandates training for bureaucrats
The Indian government is ramping up oversight of artificial intelligence (AI) in governance, mandating AI training for bureaucrats and proposing a dedicated board to regulate government use of the ...
TechSpot14d
Real-time AI voice technology alters accents in Indian call centers for better clarity
Currently, the software supports Indian and Filipino inflections. Sanas is developing versions for other regions, including Latin America. Mackenbrock emphasized that while AI will be ubiquitous ...
The Hindu1mon
Indian AI model’s local language viability faces content availability barrier
The creation of indic language datasets for a homegrown AI model that may be substantially useful, therefore, would depend on better availability of Indian language data, which in turn depends on ...
Hindustan Times14d
World’s largest call centre uses AI to hide Indian accents: ‘Sometimes it’s hard to understand’
Teleperformance is deploying AI to soften the accents of Indian agents.(Representational image) The technology, called accent translation, coupled with background noise cancellation, is being ...
NDTV14d
Call Centre Giant Using AI To Remove Indian Accent For Western Customers
Teleperformance, the world's biggest call centre operator is using artificial intelligence (AI) to '"neutralise" Indian accents for Western customers, according to a report in The Telegraph.