No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

By combining human empathy with data-driven precision, DHL aims to deliver exceptional service that meets the distinct needs of each customer, leveraging our digital platforms to enhance ...

A hungry couple were horrified to discover live maggots wriggling in their cheesy lunch - only for Morrisons to offer an "insulting £3 compensation". Cato and Sean Cooper had purchased Président ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Two-day live event, July 14–15, helps businesses automate chat, capture leads, and book appointments with a hands-on AI Chat Widget build. NY, UNITED STATES, July 9, 2025 /EINPresswire.com/ -- In an ...

Try mixing in value-based content. Give tips, show off customer stories, or share behind-the-scenes bits. If people actually ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

Bring your Cards, Blues, Mizzou, SLU and MLS questions and comments, and talk to columnist Jeff Gordon in his weekly live ...