Call and live chat company Moneypenny has added to its team with the appointment of a customer experience specialist.

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

South African enterprises use omnichannel strategies to drive measurable ROI, reduce costs and transform customer satisfaction scores.

Whatnot’s live shopping boom is reshaping fashion retail: hosts replace product pages, returns become content, and trust is ...

Find the best sports betting apps in the U.S. in 2026. Choose the best mobile app to bet with our comprehensive guide. Read ...

Cloud-based CPaaS platforms also deliver scalability, flexibility and cost savings, allowing organizations to deploy and ...

Your chatbot represents your brand voice. It should feel conversational and not mechanical. Speak naturally, using your brand’s tone. Chatbots should make life easier for the user, not test their ...

Customer conversations company Moneypenny has added to its team with the appointment of a customer experience specialist.

The state's health insurance marketplace was extended to give residents to review their options because costs have increased.

TELUS and RingCentral are expanding their partnership to bring advanced AI capabilities to TELUS Business Connect, a ...

Severe winter weather across the country has impacted airlines and their crews and caused record numbers of flight ...

What travelers should know about flight cancelations as American Airlines works to resume operations slowed by difficult ...