A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Headless Chat SDK to build your own chat widget against Dynamics 365 Omnichannel Services. - microsoft/omnichannel-chat-sdk ...

In this CIO Leadership Live interview - in partnership with Brennan - Nick Sone, Chief Customer Officer at Brennan, explores why more Australian CIOs are turning to trusted, local partners who can ...