The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

The recent Microsoft AI Tour in New York City brought together industry leaders, technologists, and innovators to explore the ...

Runnymede Borough Council has taken a major step forward in establishing its ‘Digital Layer’ by integrating the Jadu Digital ...

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

D-ID real-time AI avatars are adding a visually engaging, natural layer to Microsoft's autonomous AI agents, enhancing ...

In a grandmaster-level chess move, OpenAI has signed a five-year, $11.9 billion agreement with the GPU-heavy cloud service ...

Microsoft (NASDAQ:MSFT) received a Sector Outperform rating by Scotiabank due in part to its position in the artificial ...

Microsoft Technical Program Manager Erik Lindeman Joins OnTerra Systems As Director of Product Management & Professional ...

NTT DATA has launched a new suite of agentic AI services for Hyperscaler AI technologies to help organizations implement, ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

Amazon is shutting down its Chime meeting and calling application on Feb. 20, 2026, and shifting to Zoom for internal use.