Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

How to Reach American Airlines Customer Service? When you need assistance with a flight booking, baggage issue, or any ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Canton residents now have a new option for breakfast and lunch with the opening of Side Kicks Diner, a family-owned restaurant in the downtown area. The eatery aims to offer home-style cooking with a ...