Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

The planned cuts represent 7% of Sky's total workforce and would mean the closure of three sites.

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Canton residents now have a new option for breakfast and lunch with the opening of Side Kicks Diner, a family-owned restaurant in the downtown area. The eatery aims to offer home-style cooking with a ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

FILE--In an Aug. 30, 2012 file photo people walk past chestnut trees and graves at Pere Lachaise cemetery in Paris. It seems ...

High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...