Francisco Guzman Parra’s relatives worried that he was the driver killed when a stolen car rammed into an Upper Manhattan ...

Each April, agencies across the country take time to honor the unsung heroes of emergency response during National Public Safety Telecommunicators Week. This year, from April 13th to 19th, Marshall ...

The city’s E911 center reports that it has halved its average call answer time in two years—from more than 24 seconds in 2023 to just over 10 seconds this year. However, it still falls short of ...

If you're lucky enough to get a tour of Hall Ambulance's new dispatch center in downtown Bakersfield, keep an eye on ...

The Fresno City Council awarded a construction contract to a San Diego company for its newest 911 emergency call center. The ...

The number of expiring licenses for EMS staff continues to outnumber the number of people applying for new licenses. And it's ...

Greene said if you accidentally call 911, don’t panic, and don’t hang up. “Stay on the phone,” he said. “You’re not going to ...

According to DEC data, its dispatchers are answering 88% of 911 calls in 15 seconds or less, which does not meet NENA ...

Authorities said the repeated misuse of emergency resources not only strained local EMS but also potentially delayed response ...

The next time you call 911, you might hear a buzzing in the sky before you hear sirens. The Rochester Police Department has started using drones as first responders to some 911 calls.

Mount Airy officials have acted to ensure the city receives funds to aid its role in processing calls during emergencies such as police, fire or medical-related incidents.

All six people aboard a helicopter that crashed in New York City's Hudson River have died. Newsweek's live blog is closed.